We follow a trusted, proven process. Every step is designed to achieve the best result. We want you to enjoy the journey as much as you’ll love your finished home.

1. Let’s get started

Understanding what you want

The first step is finding out about you and what you want. This might involve you showing us around your current home, starting a ‘look book’, or you taking a good look through a portfolio of our work to show us what you like. It’s your opportunity to help us understand what you like and what you want. To get started, click here.

The design brief

Together, we’ll work through your practical requirements. We’ll also think about the flow between rooms, your furniture placement, orientation to the sun and views, outdoor living and parking. We’ll start to bring to life the potential of the site and your vision. Once we are all agreed, we’ll ask you to sign-off the brief.

Budget and quote presentation

Now we’ll go through a quote and look at the itemised sections of the quote. We’ll explain what’s what. We’ll also present updated specifications and scheme plans. This is your opportunity to check everything, to give us your thoughts and to ask questions.

2. Design specifications

Floor plan presentation

A floor plan shows you the proposed layout of your new home. The plan is based on our previous meetings and discussions. Nothing is set in stone though. At this stage, there’s plenty of opportunity to change things and to move things around until you’re happy that everything is perfect.

Floor plan approval

This is a very exciting and important point in the journey. Once you are totally satisfied that your proposed floor plan exactly suits you and your requirements, we can begin moving to the next stage. We will begin developing plans to create a full picture of your home.

Elevations and photorealistic images

Now we’ll take you through the elevations and images, including actual backgrounds, outlooks and views. This is the point when you’ll really start to see your home. Again, nothing is locked in. Our process is all built around you, so you can make alterations, consider options and have plenty of flexibility.

Refining the design and details that matter

As we develop the design further, you’ll see more detail come into focus. Now we’ll start to make some decisions about the final design. Once you’re totally happy with the look and feel, we’ll complete and record all the details that matter to you as specifications.

Budget and quote presentation

Now we’ll go through a quote and look at the itemised sections of the quote. We’ll explain what’s what. We’ll also present updated specifications and scheme plans. This is your opportunity to check everything, to give us your thoughts and to ask questions.

3. Contracts LOE

Your boxes are all ticked. Time to get some paperwork done

This involves signing the Letter of Engagement (LOE) and paying a deposit, or if you prefer, we can go straight to signing the Registered Master Builders’ standard building contract. We use this contract as it’s the most widely accepted and you can be confident it’s up to date and ties in with the optional Master Builders Guarantee.

Working drawings presented

We’ll take you through the drawings that our expert craftspeople will use to build your home. There’s a lot of detail in these drawings, and if you have any questions, we’ll answer them. If it’s not already done, all building contract paperwork will also be completed in this step.

Handover day

Your new home is ready! We’ll apply for your Code Compliance Certificate on your behalf, which confirms that your home has been built to the current building code. Now it’s time for you to take the keys and to begin enjoying your home built around you.

4. Construction

Applying for building consent

We’ll take care of the building consent for you, which can save you many hours and much stress. The cost for this is all included, unless you’ve specified otherwise. We’ve taken care of applications and approvals for hundreds of clients, so you’re in good hands.

Consent issued

As soon as building consent is issued, we’ll work out a more accurate completion date. In the usual course of events, construction work will begin between one and two weeks after consent is issued.

Building your home

Construction starts! Another exciting milestone. Over the next several months, we’ll be working to create a home built around you – on time and on budget. We’ll keep you informed and can show you around your home as it all comes together.

Handover day

Your new home is ready! We’ll apply for your Code Compliance Certificate on your behalf, which confirms that your home has been built to the current building code. Now it’s time for you to take the keys and to begin enjoying your home built around you.

5. After sales

After-sales service

Now, make yourself at home. You may well have some questions about your home’s operation and ongoing maintenance; we’re always here to help. There might be a few tweaks to make. We’ll drop you a line after one month, six months and a year to check.

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Where to find us

Our nationwide network covers many locations, and we’d love to talk with you about a home built around you.

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0800 456 456